Customer Service

I am committed to ensuring satisfaction with the items I design & print.  If you have a problem after purchasing one of these items, contact me immediately and we’ll work together to make it right.

Please know that my intention is to provide exceptional service.  However, this is a part-time endeavor.  Often, my career requires me to travel.  Additionally, 3D printing takes a significant amount of time.  At this point, I do not maintain a standing inventory; prints are made when a paid order is received.  Depending on the part ordered, printing time can take between 2 hours and 26 hours (for a complex, multi-part piece), and that item monopolizes the printer for that period.

If you have a paid order, I’ve provided you with an order number.  Using that, you can see my current work list and know where your order stands.  Generally, I’m fulfilling orders in the order that they are received, although I reserve the right to make exceptions to that as I see fit.

If for some unforeseen reason, I can’t fulfill a paid order (i.e. printer breaks & can’t be repaired or similar), I’ll refund your money.

If you have ANY questions, please e-mail rick@reloadingcreations.com .

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